These are the terms and conditions on which we supply our freshly frozen baby food to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. PLEASE DO NOT ORDER IF YOUR BABY HAS A SEVERE ALLERGY.
We are Sweet Pea Spoons Limited a company registered in England and Wales. Our company registration number is 11538220 and our registered office is at Overdene House, 49 Church Street, Theale, Berkshire, United Kingdom, RG7 5BX
You can contact us by telephoning our customer service team at 07503016347 or by writing to us at email@example.com
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for your order. This might be because we are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the products.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our website is solely for the promotion of our products in the UK and to our delivery areas. To find out if we deliver to your area yet then please use our post code checker.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. As our meals are handmade, a degree of variation is inevitable and therefore your products may vary slightly from those images.
The packaging of the products may vary from that shown on images on our website.
A use-by date will be provided on the base of each product. Please make sure you observe it as well as any storage instructions which are available on the website. Our frozen products must be kept frozen (below -15 degrees Celsius) cooked from frozen in accordance with the instructions.
If you wish to cancel your order, you may do so for free up to 10am on Tuesday’s. (see clause 7.2 below for details of cut-off times) – if you cancel after that time then the order will be fulfilled (usually Thursday) and pausing/cancellation of your subscription will take effect following this delivery.
We may change products and these terms to reflect changes in relevant laws and regulatory requirements.
The costs of delivery is included in the cost of our subscription, unless displayed for deliveries outside our delivery area.
During the order process we will let you know when we will provide the products to you. Orders placed by 10am on Tuesday will be delivered that Thursday. Orders placed after this will be delivery on the following Thursday.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery, we, or our authorised company, will follow the delivery instructions provided to us by you. If no safe place instructions are specified, the order will be left in an area that we, or the authorised company considers safe at which point our obligation to deliver the box has been fulfilled.
The safe place location specified by you shall be within the area of the delivery address and shall be accessible to the Courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
If the personal handover of the box is not possible and no safe place is available Sweet Pea Spoons may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”. The customer will be notified of such delivery to a neighbour by delivery notice or via email.
The Goods will become your responsibility from the completion of delivery or Customer collection. Therefore, please make sure the products are put into your freezer promptly as beyond this point we are not responsible for any deterioration.
If a personal handover is made, you must, if reasonably practicable, examine the Goods before accepting them.
If neither a personal handover nor a delivery to a neighbour is possible, Sweet Pea Spoons will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance. We may charge the reasonable costs of storing and redelivering them.
Once the delivery is completed, according to the preceding paragraph (i.e. signed for by customer, left in a safe place as specified by the customer or considered safe by authorised company, or delivered to a neighbour if no safe place is provided or available) the risk of any damage or loss of the box will be with the customer. Sweet Pea Spoons shall not be held liable for any damage, defect or loss which may occur thereafter.
You own a product once we have received payment in full and we have confirmed acceptance of your order.
We may have to suspend the supply of a product to:
a) deal with technical problems or make minor technical changes;
b) update the product to reflect changes in relevant laws and regulatory requirements;
c) make changes to the product as notified by us to you (see clause 6).
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11;
b) In all other cases please see below.
If you are ending a contract for a reason set out at (a) to (c) below, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
a) we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed;
b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
c) you have a legal right to end the contract because of something we have done wrong.
We are committed to selling high-quality baby meals. If for any reason you are not happy with any items, please photograph the product and contact us at firstname.lastname@example.org within 7 days of receiving of your items. It is at our discretion to issue a refund for any items.
You are able to change your mind before 10am on Tuesday before delivery that week. After this time there is no right to change your mind under the Consumer Contracts Regulations 2013 as the products are made fresh.
If you do not have any other rights to end the contract (see clause 8.1), you can still contact us before it is completed and tell us you want to end it at least 4 working days before your delivery date. If you do this the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
To end the contract with us, please let us know by either calling customer services on 07503016347 or emailing us at email@example.com. Please provide your name, home address, details of the order (including order number) and, where available, your phone number and email address.
We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances you must pay the costs of return.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment.
We will make any refunds due to you as soon as possible
We may end the contract if you break it.
We may end the contract for the products at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.
If you have any questions or complaints about the products, please contact us immediately. You can telephone our customer service team at 07503016347 or emailing us at firstname.lastname@example.org or at Sweet Pea Spoons Limited – Overdene House, 49 Church Street, Theale, Berkshire, United Kingdom, RG7 5BX
If you wish to exercise your legal rights to reject our products you must allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 07503016347 or email us at email@example.com to arrange collection.
The price of the subscription boxes will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of products advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the products you order.
It may be possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products‘ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products’ correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
Payment for Goods must be made at the time you submit your order and thereafter on your weekly/bi-weekly recurring subscription day unless paused or cancelled. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
We accept payment with VISA, MASTERCARD, MAESTRO, VISA DEBIT,AMERICAN EXPRESS, APPLE PAY as well as with PAYPAL ACCOUNT.
You can return the empty carboard boxes with their liners and ice packs (plus plastic pots if desired) to us easily with your next delivery for instance or by dropping them at our kitchen in RG7 4DA or Langridge Organic (our vegetable wholesaler) at TW13 7DU and you will get a £1 refund for a complete box consisting of the cardboard box, all ice packs and foil liner providing the contents is clean and not broken. Refunds will be provided by way of credit against your Sweet Pea Spoons account and be used against your next order or credited to your account via the payment method you used.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
Currently we only supply the products for domestic and private use.
We will use the personal information you provide to us:
a) to supply the products to you;
b) to process your payment for the products; and
c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the baby meals, we can still require you to make the payment at a later date.